Terms and Conditions


We do not store credit card details nor do we share customer details with any 3rd parties.
Disclaimer: we reserve the right to refuse refunds on online orders misplaced.


Orders can be cancelled before food preparation begins. Once preparation starts, cancellations may not be accepted. Refunds are available for incorrect, missing or faulty items in accordance with UK consumer law. For refunds, contact us by phone or email. Your statutory rights are unaffected.


General Terms & Conditions

Top Catch Fish & Chips

1. Orders

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel orders where necessary.

2. Prices & Payments

All prices are displayed in GBP. Online payments are securely processed through Dojo.

3. Collection

Customers are responsible for collecting their orders at the selected time. Collection times may vary during busy periods.

4. Cancellations & Refunds

Orders may be cancelled before preparation begins. Refunds are available for missing, incorrect or faulty items in accordance with UK consumer law.

5. Food Allergies

Customers with food allergies should contact us before ordering. Allergen information is available upon request.

6. Website Information

Prices, availability and opening hours may change without notice.

7. Liability

Nothing in these terms affects your statutory consumer rights or excludes liability that cannot legally be excluded.

8. Contact Information

Top Catch Fish & Chips 3 Limited
Company No: 16179020
Registered Address: 37 The Polygon, Southampton, SO15 2BP
Shop Address: 275 Shirley Road, Southampton, SO15 3HT
Email: Topcatchlimited@gmail.com
Phone: 02381 780440
Website: https://topcatchsouthampton.com

These terms are governed by the laws of England and Wales.

© 2026 Top Catch Fish & Chips. All Rights Reserved.

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